10 September 2020 – Update
We know how difficult self-isolation has been for our passengers. Many have never felt so lonely and have really appreciated our volunteers calling them each week or the Friendly Swap Shop bus visiting with books and puzzles. We couldn’t have done this without the amazing help from our volunteers and local community donating items for the bus, thank you.
Getting back up and running
Due to restrictions we’ve only been able to provide journeys to medical appointments. We’re now receiving an increasing number of requests for other types of journeys and shopping trips. Everyone wants life to return to normal as quickly as possible, but the safety and welfare of our passengers and volunteers remains our top priority.
As members of the Community Transport Association (CTA) we continue to follow their guidance. We’re currently advised to still only offer medical appointments. We appreciate how disappointing this is, but we’ll continue to monitor the situation and we hope that once the children returning to school has settled down, this guidance will change in the coming weeks.
It doesn’t stop us planning the trips we can offer though, for when the time is right! Being a small charity means we know our passengers well and which trips are most popular. We have safety precautions prepared and a draft timetable ready.
In the meantime….
If you need us – we’re here. If you’re feeling lonely and would like someone to talk to, please call us and we’ll match you to a Friendly Voice Volunteer. If you need to get to a medical appointment, we’ll try to find a volunteer to take you. If you need a prescription collecting or can’t get your shopping delivered – please call us. Our office remains closed to public access, but you can still call us on 01952 881145 between 9am to 1pm Monday to Friday or leave a message at any other time.
Update to our service during the COVID-19 coronavirus - March 2020
We’ve had to make changes to our services and suspend most of our journeys. As a charity, our aim is to combat loneliness and we’re still working hard to support our communities in Broseley, Much Wenlock and Shifnal. Here’s a summary of what we’re doing to help….
- Taking passengers to medical appointments. We’re following cleaning guidelines provided by the Community Transport Association (CTA) keep passengers and volunteer drivers safe and asking passengers to sit in the back of vehicles to increase the social distance.
- Many shops and pharmacists are offering deliveries but extremely busy. Our volunteer drivers are all DBS checked and able to collect and deliver prescriptions and shoppings to our passengers.
- We’ve set up a team of Friendly Voice Volunteers to regularly call our passengers that are feeling lonely. This is already proving very valuable as many passengers won’t have any interaction with anyone else. It also enables our volunteers to check on their physical and mental well being and raise any concerns with us.
- We’re continuing to send our monthly newsletter to our passengers to keep some normality. We sent all the above information in our March edition but if you’re in touch with any of our passengers, please remind them we’re here to help if they need us.
For help in any of these ways our passengers can call us in the usual way on 01952 881145 between 9am to 1pm, Monday to Friday.
Please follow our Facebook page @thefriendlybus for updates.